Shipment Policy

Shipment Policy

Thank you for shopping with us. We are committed to delivering your eyewear products safely and within the promised timelines. Please read our shipment policy carefully to understand the shipping process, timelines, and related terms.

1. Order Processing

• All orders are processed after successful payment confirmation.
• Orders are generally processed within 24–48 working hours.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• In case of any delay due to stock availability or operational issues, customers will be informed accordingly.

2. Shipping Timelines

• Metro cities: Estimated delivery within 2–5 business days.
• Non-metro cities and remote locations: Estimated delivery within 5–8 business days.
• Delivery timelines may vary depending on courier service availability and unforeseen circumstances.

3. Shipping Charges

• Free shipping may be offered on orders above a value of Rs. 1000/-.
• Standard shipping charges, if applicable, will be displayed during checkout before payment confirmation.
• Additional charges may apply for express delivery or remote-area delivery.

4. Shipment Tracking

• Once the order is shipped, customers will receive shipment confirmation via SMS/email along with the tracking details.
• Customers can track their shipment through the courier partner’s tracking portal.

5. Delivery Attempts

• Courier partners will generally make up to 1–3 delivery attempts.
• If the customer is unavailable after multiple attempts, the shipment may be returned to the origin.
• Re-shipping charges, if any, shall be borne by the customer.

6. Packaging

• All eyewear products are packed securely to avoid damage during transit.
• Products are shipped with appropriate protective packaging and accessories, wherever applicable.

7. Damaged or Tampered Shipment

• Customers are advised to check the package condition at the time of delivery.
• If the package appears damaged or tampered with, customers should refuse delivery or report the issue immediately with photographs/video proof.
• Claims regarding damaged shipments must be reported within 24 hours of delivery.

8. Incorrect Address or Contact Details

• Customers are responsible for providing accurate shipping details.
• Any delay or non-delivery due to incorrect address or contact information shall not be the responsibility of the company.

9. Partial Shipments

• In certain cases, orders containing multiple products may be shipped separately depending on product availability.
• Customers will be informed accordingly if partial shipments are made.

10. Force Majeure

• Delivery timelines may be affected due to circumstances beyond our control, including natural disasters, strikes, lockdowns, transportation disruptions, or government restrictions.

11. Customer Support

For any shipment-related queries or assistance, customers may contact our customer support team through the official support channels provided on the website.