Return Policy

At YELLOW LIGHT STORE, we are committed to providing quality eyewear products and a seamless shopping experience. This Return Policy outlines the conditions and process for returning products purchased through our e-commerce platform.

1. Eligibility for Return

           Customers may request a return under the following circumstances:

• Wrong product delivered.
• Product received in damaged or defective condition.
• Manufacturing defect identified after delivery.
• Product delivered is different from the order placed.
• Size or fitting issue, subject to product eligibility.

2. Return Request Timeline

• Return requests must be raised within 7 days from the date of delivery.
• Requests submitted after the specified timeline may not be accepted.

3. Non-Returnable Products

           The following products shall not be eligible for return:

• Customized or prescription eyewear products.
• Prescription lenses once fitted into frames.
• Contact lenses with opened or damaged seals.
• Products showing signs of usage, scratches, physical damage, or mishandling.
• Products returned without original packaging, invoice, tags, accessories, cleaning cloth, cases, or complimentary items.

4. Return Conditions

           To qualify for return:

• The product must be unused and in original condition.
• All original packaging and accessories must be intact.
• The product should be packed securely to avoid damage during return transit.

5. Return Process

• Customers must initiate the return request through the official website, mobile application, or customer support channel.
• Once the request is approved, return pickup arrangements or shipping instructions will be shared.
• The company reserves the right to inspect the returned product before approving replacement or refund.

6. Reverse Pickup

• Reverse pickup service may be available depending on the customer’s location and courier serviceability.
• In locations where reverse pickup is unavailable, customers may be requested to self-ship the product.

7. Return Shipping Charges

• Return shipping charges will be borne by the company in cases of wrong, damaged, or defective products.
• For all other approved returns, shipping charges may be borne by the customer or deducted from the refund amount.

8. Replacement Policy

• Eligible products may be replaced subject to stock availability.
• If replacement is unavailable, refund or store credit may be provided as per company policy.

9. Quality Check and Rejection of Returns

• Returned products will undergo quality inspection upon receipt.
• The company reserves the right to reject returns if the product does not meet the return eligibility criteria.

10. Refund After Return Approval

• Refunds for approved returns will be processed as per the Refund Policy.
• Refund timelines may vary depending on the payment method and banking partner.

11. Exchange Policy

• Exchanges for frame style, color, or size may be allowed subject to product condition and stock availability.
• Additional charges may apply if the exchanged product has a higher value.

12. Customer Support

For any return-related queries or assistance, customers may contact our customer support team through the official communication channels available on the website.